Question 1

How can I upgrade to pay as you go from free tier?

Accepted Answer

Once you enter your credit card , your database will be upgraded to the pay-as-you-go plan and limits will be updated.

Question 2

How does the budget work?

Accepted Answer

With the Pay As you go plan, you can set a maximum monthly budget for your database so that you won't be charged beyond this chosen limit. We'll keep you informed by sending email notifications once you reach 70% and 90% of your monthly budget. This notifications will let you either adjust your budget limit or upgrade to the Pro tier. Note that if your usage exceeds your monthly budget cap, your database will be rate limited and your cost will not exceed your chosen budget limit.

Question 3

Are all Redis commands counted in billing?

Accepted Answer

Operational commands like AUTH, INFO, PING, QUIT, COMMAND will not be charged.

Question 4

Are read and write commands same price?

Accepted Answer

Yes. But for Global databases, the write commands are replicated to all read regions in addition to primary region. Replications (write operations) are also counted as commands. For example, if you have 1 primary 1 read region, 100K writes will cost $0.4 ($0.2 x 2)

Question 5

How is the storage cost calculated?

Accepted Answer

The storage cost is charged at a rate of $0.25 per GB total storage. Total storage is determined by adding up the storage at all replicas and regions. Even if you do not access your data, we have to keep it persistent in Cloud Provider’s block storage (eg AWS EBS, S3) for durability. To calculate the total storage cost, we take daily average of your data size and multiply with $0.25 at the end of the month. For instance, if you have 1 GB data in your database throughout month, you will pay $0.25. If you are using your database as a cache; then it is a good practice to set a timeout (EXPIRE) for your keys to minimize the cost.

Question 6

Are there free trials?

Accepted Answer

Yes, we can provide free trials for Pro and Enterprise plans for testing and PoC purposes. Email us at sales@upstash.com

Question 7

How many databases can I create?

Accepted Answer

You can create up to 10 databases for free and beyond this you will be charged $0.5 per database up to 100 databases.

Question 8

How much is the price for bandwidth?

Accepted Answer

For pay is you go plan, it is free up to monthly bandwidth limit of 200GB. Beyond that, we charge $0.03 for each additional GB data transfer.
For Pro and Enterprise plans, it is charged at a rate of $0.03 per GB for all the usage throughout the month. For use cases with high volume, you may consider VPC Peering which minimizes the data transfer cost. Contact us at support@upstash.com for details.
Price can change depending on cloud provider's fee for the incoming traffic. $0.03 is when the client is in the same region.

Question 9

Is there a contract requirement for Pro Plans?

Accepted Answer

There is no requirement for long-term contracts as the minimum term is just one month, and you have the flexibility to cancel anytime. But note that even if you cancel within the month, you will be billed for the minimum term of 1 full month.

Question 10

How is the Enterprise plan priced?

Accepted Answer

In Enterprise plans, a custom price is set based on specific requirements of the customer. For more information email us at sales@upstash.com

Question 11

How is the Professional Support priced?

Accepted Answer

Professional support includes a dedicated service desk along and a Slack/Discord channel with a committed response time SLA. It is $1600 per year + 10% of your monthly bill. Check https://upstash.com/docs/common/help/prosupport for details.

Capacity
	Limit of 1 Free DB	Usage Based Pricing	Fixed Pricing	Fixed Pricing	Fixed Pricing
	Free -	Pay as you go $0.2/ 100K commands	Pro 2K $280/ month	Pro 10K $680/ month	Enterprise -/ month
	1,000	1,000	2,000	10,000	10,000
Daily command limit	10,000	Unlimited	Unlimited	Unlimited	Unlimited
	1MB	1MB	10MB	100MB	100MB
	100MB	100MB	200MB	500MB	500MB
	256MB	10GB	50GB	100GB	100GB
	100	1,000	2,000	5,000	5,000
	50GB	200GB	5TB	10TB	10TB
Features
Supported platforms	AWSGCP	AWSGCPFLY	AWSGCPFLY	AWSGCPFLY	AWSGCPFLY
Persistence
REST API
Global replication
Strong consistency
High Availability	Primary Replicas	Primary Replicas	All Replicas	All Replicas	All Replicas
Uptime SLA			99.99%	99.99%	99.99%
Security and Privacy
TLS Encryption
IP Allowlist
Single Sign-On (SSO)
Role based access
VPC Peering
Private Link
Encryption at REST

HIPAA Compliance
Observability
Grafana Integration
Datadog Integration
New Relic Integration
Access Logging
Support
Community Support
Email Support
Dedicated support and Slack channel
Uptime SLA			99.99%	99.99%	99.99%
Price
Monthly price	Free	None	$280 +($100 ✕ read region)	$680 +($200 ✕ read region)	$680 +($200 ✕ read region)
Request price	Free	$0.2 per 100K	None	None	None
Storage price	Free	$0.25 per GB	$0.25 per GB	$0.25 per GB	$0.25 per GB
Bandwidth price	Free	Free	$0.03 per GB	$0.03 per GB	$0.03 per GB
	Start Now	Start Now	Start Now	Start Now	Start Now

Pricing

Free

$0

Pay as you go

$0.2

Pro 2K

$280/ month

Enterprise

Compare Plans

Free

-

Pay as you go

$0.2/ 100K commands

Pro 2K

$280/ month

Pro 10K

$680/ month

Enterprise

-/ month

FAQ

Free

$0

Pay as you go

$0.2

Pro 2K

$280/ month

Enterprise

Free

-

Pay as you go

$0.2/ 100K commands

Pro 2K

$280/ month

Pro 10K

$680/ month

Enterprise

-/ month

How can I upgrade to pay as you go from free tier?

How does the budget work?

Are all Redis commands counted in billing?

Are read and write commands same price?

How is the storage cost calculated?

Are there free trials?

How many databases can I create?

How much is the price for bandwidth?

Is there a contract requirement for Pro databases?

How is the Enterprise subscription priced?

Do you have the Professional Support plan?